Refund Policy

Last updated: 10/28/2025

1. Refund Eligibility

We offer refunds under the following circumstances:

• Service malfunction that prevents watermark removal from working properly
• Technical errors on our end that result in failed processing
• Duplicate charges due to payment system errors
• Service not delivered as described in our terms

2. Refund Timeframe

Refund requests must be submitted within 7 days of the original purchase date. We process refunds within 5-10 business days after approval.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after successful service completion
• User error in providing incorrect video links
• Inability to access the video due to link expiration or restrictions
• Dissatisfaction with watermark removal quality when service functions properly
• Violation of our Terms of Service
• Free trial usage (free trials are not eligible for refunds)

4. Subscription Refunds

For subscription-based services:

• Monthly subscriptions: Refund available within 3 days of initial purchase
• Annual subscriptions: Refund available within 14 days of initial purchase
• Partial refunds may be provided for unused portions of annual subscriptions
• Subscription renewals are non-refundable unless technical issues prevent service delivery

5. How to Request a Refund

To request a refund, please:

1. Contact our support team with your order details
2. Provide a clear explanation of the issue
3. Include any relevant screenshots or error messages
4. Specify the reason for the refund request

6. Refund Processing

Once approved, refunds will be processed:

• Credit card payments: 5-10 business days
• PayPal payments: 3-5 business days
• Other payment methods: 7-14 business days
• Refunds will be issued to the original payment method

7. Service Credits

In some cases, we may offer service credits instead of monetary refunds. Credits can be used for future purchases and do not expire for 12 months.

8. Chargeback Policy

If you initiate a chargeback without first contacting our support team, we reserve the right to suspend your account and dispute the chargeback. We encourage you to contact us first to resolve any issues.

9. Third-Party Payment Processors

We use third-party payment processors (such as Stripe and PayPal) to handle transactions. Refund processing times may vary based on the payment processor's policies and procedures.

10. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation supporting your claim
• Contact us for further discussion of your case

11. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the modified policy.

12. Contact Information

For refund requests or questions about this policy, please contact our support team. We will respond to all refund requests within 24-48 hours.